Service Level Agreement

1. Service Commitment

T2M URL Shortener ("T2M") is committed to providing a reliable and accessible URL shortening service to our customers. We strive to maintain uptime levels that meet or exceed industry standards.

2. Uptime Guarantee

T2M guarantees a minimum uptime of 99.99% for our URL shortening service ("Service") over any given calendar month.

3. Uptime Calculation

Uptime is calculated based on the total number of minutes in a month (30 days). Downtime is defined as any period during which the Service is unavailable for customer use.

For example, if the Service experiences 10 minutes of downtime in a month (30 days), the uptime for that month would be calculated as follows:

Total Minutes in a Month 43,200 minutes (30 days * 24 hours * 60 minutes)
Minutes of Downtime 10 minutes
Uptime Percentage ((Total Minutes - Minutes of Downtime) / Total Minutes) * 100
Uptime Percentage ((43,200 - 10) / 43,200) * 100 ≈ 99.98%

4. Exclusions

The following events are excluded from uptime calculations and are not considered downtime:

  • Scheduled maintenance windows, which will be communicated to customers in advance whenever possible.
  • Interruptions of service resulting from unresolved payment issues, violations of our Terms and Conditions or Anti-spam Policy.
  • Downtime caused by factors beyond our reasonable control, including but not limited to acts of nature, network issues beyond our infrastructure, or malicious attacks.

5. Remedies for Downtime

In the event that T2M fails to meet the uptime guarantee, customers may be eligible to request service credits as outlined below:

Customers may request service credits equivalent to a percentage of their monthly subscription fee, based on the extent of downtime experienced, as defined below:

Monthly Uptime Service Credit
< 99.99% 10%
< 99.89% 20%
< 99.79% 30%
< 99.69% 40%
< 99.59% 50%
< 99.49% 60%
< 99.39% 70%
< 99.29% 80%
< 99.19% 90%
< 99.09% 100%

6. Support Response Time

T2M aims to provide timely and efficient customer support. Our target response time for customer inquiries is mostly less than a few hours and max one business day.

7. Data Security and Privacy

T2M is committed to protecting the security and privacy of customer data. We adhere to industry best practices and comply with relevant regulations such as GDPR. For more information, please refer to our Privacy Policy.

8. Policy Updates

We may revise this policy periodically to reflect changes in our services or industry standards. By using this website you are agreeing to be bound by the current version of this policy. Please always check our website for the latest version. The "Last Modified" date will be indicated at the bottom of the page, for your reference.

9. Contact Information

For any questions or concerns regarding this policy, please contact our support team at or by our contact us page.

T2M URL Shortener
Product of Zesle Software Inc.
Calgary NE, AB, Canada

Last Modified: April 18, 2024